E-Card FAQ's
How do I Subscribe?
From the Leanin’ Tree home page (www.leanintree.com), click “Create an Account” located in the upper right corner. This link takes you to a subscription page on a secure section of our website. Complete the required fields (designated by the red asterisk).
Account Information: Your e-mail address is your account ID; we ask you to enter it twice – for accuracy, just in case. Choose a password and enter it twice – also, for accuracy, just in case.
The next two boxes give us permission to contact you with special offers and information we believe will interest you. Leave them checked, unless you do not want to receive special offers, promotions and information.
Billing Information:
For US and Canadian Addresses
First and Last Name
Mailing address (Street or PO Box)
City, State, and Zip Code.
For all other addresses
Please use Address lines 1 and 2, the city field and country code for your address.
Select Not Applicable for the state code
Leave the postal code blank
Payment Type:
Enter the name, card number, and expiration date on the credit card as it is shown.
The next checkbox lets us know if you’d like an auto renewing e-card subscription. This will ensure you will have interrupted e-card service.
Finally, read the Terms of Service of agreement (click on the text link “Leanin’ Tree, Inc Terms of Service). Click on the box to indicate that you have read the terms of service.
Click Submit! Please review your account information. If it is correct, click “ Complete Subscription ”. Otherwise click the Edit button, and make the appropriate changes. If you don’t click the Complete Subscription button, your account will not be created!
Congratulations--Your subscription is now active! A printer-formatted view of your account will be displayed. Your billing address is shown on the left, and on the right is your Leanin’ Tree e-card account information. Included in this information is the date your trial period ends, the date your credit card will be charged, the amount that will be charged, and the date your subscription will expire. Please print this page for your records.
We will also send the same information page to the email address on the account. Please look for the email from ecards@leanintree.com
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How do I change my Password?
Sign into your Leanin’ Tree e-card account.
Click on the text link “My Account” located in the upper right corner.
Click on the Edit button.
Type your new password over the asterisks in the password field.
Click on the checkbox to indicate your have read and accepted the Terms of Service.
Click on the Submit button. Your account is now updated with your new password.
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I forgot my password!
We all forget things from time to time, and we’ve made it easy for you to retrieve your password:
Either use this link: http://www.leanintree.com/ForgotPassword.aspx
Or from the sign-in function, click on “Forgot Your Password” button. Enter the email address for your e-card account, then click submit.
We will immediately send you an e-mail containing your password from ecards@leanintree.com. If you do not receive your reminder message, please add ecards@leanintree.com to your list of approved senders, or add LeaninTree.com to your list of approved domains, and try again.
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Can I subscribe without a credit card?
We’re sorry, but no, not at this time. We currently do not have a process in place that allows you to create an account and mail a check to cover the costs. We apologize for this inconvenience.
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How does the free trial work?
To provide you an opportunity to try our e-cards before committing to a subscription, you will automatically be given a ‘risk-free trial period” when you sign-up for an e-card subscription. This trial period is usually 7 days in length, and is only available the first time you register for a subscription.
During this free trial period, you may send as many e-cards as you like, and you may select from all the e-cards available. No limitations!
Your subscription confirmation will inform you of the date your trial period ends. On that date, your credit card will be charged. If you cancel your subscription before your trial period expires, your credit card will not be charged. If you do not cancel your subscription, your credit card will be charged on the date your trial period ends.
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Tell me about the E-card Subscription
A Leanin’ Tree subscription enables you to send unlimited e-cards from the entire Leanin’ Tree e-card collection. During the current introductory phase, a Leanin’ Tree e-card subscription is just $9.95 for one full year. All new subscriptions include a 7-day trial period that allows subscribers to use and evaluate the e-cards. During this trial period, you may cancel your subscription. If you do not cancel after the 7-day trial period, you many continue to use the e-cards for the full duration of your subscription.
When you create a subscription, you have two choices for how to continue the subscription at the end of its term. You may choose to auto-renew your subscription at the end of the current subscription period, which ensures continued, uninterrupted access to the Leanin’ Tree e-cards. Or you may choose to manually renew at the end of your subscription period.
Additional features and services including:
Enhanced reminder service
Address book
Send-later function
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Can I cancel my e-card subscription?
Yes. During your e-card trial period, and in the last 30 days of your subscription, you may cancel your subscription.
To cancel your account:
During your e-card trial period:
Sign into your account: Your account information, including the start and end date of your subscription, will be displayed. * Click on the text link: “Cancel my Subscription” located directly below your subscription dates.
You will be asked to confirm your cancellation. Click “Yes, Cancel.”
A cancellation confirmation screen will display, and an e-email confirming the cancellation will be sent to the email address on the account.
If you change your mind, simply sign-in to your account, and click on the Edit button. Ensure “the reactivate my account box” has been checked. Click to check the terms and services checkbox, click Submit, then click “complete my subscription” on the next page, and your account is reactivated!
During the last 30 days of your subscription period:
We will send you a reminder notice that your subscription will expire in 30 days. During this time, you may choose not to renew your account. If your account is:
Manually Renewed: No need to do anything, your account will automatically expire unless you provide new credit card information. We will send you an email when your account has expired. If you wish, you may follow the instructions for the trial period cancellation.
Auto-Renewed: Follow the instructions for the trial period cancellation.
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Can I set up my account to automatically log-in?
Yes. Simply “Sign In” to your account, and before you click the “Sign-In” button, click the check box to “Remember me on this computer.” You will automatically be logged into your account every time you come back.
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Is the e-card I received valid?
In response to current concerns of fraudulent e-card emails claiming to be from reputable e-card providers, Leanin’ Tree and LeaninTree.com is doing everything we can to protect you from fraudulent e-card emails claiming to be from us!
One way is to help you identify valid e-card notifications from LeaninTree.com. If you have any doubt as to whether or not your e-card notice is valid and truly from LeaninTree.com, please look for these four specific items:
Subject line: A LeaninTree.com e-card from yourname@provider.com ( The sender’s email address will always be included in the subject line to help you friend identify the friend that sent you the card.)
From Address : Ecards@leanintree.com on behalf of name@provider.com or Leanin Tree Ecards on behalf of name@provider.com (Our e-card email address as well as the address of the sender will be presented.)
The pickup link in your e-card notification message will always begin with www.leanintree.com. We will never use an IP address to direct you to a website.
If you get an e-card email and you don’t see all of these attributes, it is most likely not from us. Please do not click on any links within the suspicious email.
Manually retrieving your e-card If you do not recognize the senders email address, but you believe the e-card to be valid, by going directly to our website and retrieve your e-card by:
1. Physically typing in our web address (www.LeaninTree.com) into your browser
2. Go to the e-card pickup link in the left navigation bar
3. Enter your specific greeting card code Bogus e-cards If you believe you have received an invalid e-card notice, do not click on any links within that email.
Please forward your notice to Info@Leanintree.com and we will investigate.
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Can I send e-cards without becoming a subscriber?
Yes. Leanin’ Tree provides a small selection of FREE e-cards to enable you to try the service without obligation. Just look for the e-cards with “FREE” underneath the thumbnail image. For access to ALL Leanin’ Tree e-cards, you will need a Leanin’ Tree e-card subscription.
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Why wasn't my e-card received?
When a recipient doesn't receive your e-card, the problem is often a typing error. Double-check the accuracy of your recipient's e-mail address. It's also possible that your recipient, or the recipient’s Internet service provider, has mistakenly interpreted our e-mail notification as unwanted and has placed our notification message in a junk/spam folder. Another possibility is that the recipient’s ISP or firewall is blocking e-mails from our e-mail server.
If a recipient doesn't receive your e-card, just forward the e-mail confirmation you received from us to the recipient. This confirmation contains the URL that will take your recipient to the viewing page on our e-card site. You might also ask the recipient to add Ecards@leanintree.com to his/her list of accepted senders, or add Leanintree.com to his/her list of accepted domains.
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