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Help Center


Top 3 Questions

LeaninTree.com Accounts

What does "Create New Account" mean and why do I need one?
I forgot my username or password, what do I do?
How do I access my Address Book?
How do I use the Reminder Management Services?


How do I change...

My Marketing Preferences?
My Password?
My Username for My Account?
My E-Mail Address or Mailing Address for My Account?

 

Ordering

How to contact us
Using the Shopping Cart
Product Availability
Will I receive an order confirmation?
Can I place my Internet order over the phone?
Do you collect sales tax?
What payment methods do you accept?
How can I receive a catalog?

 

Shipping & Returns

Our Satisfaction Guarantee
When will I receive my order?
Domestic Shipping Rates
Canadian Shipping Rates
International Shipping Rates
Returns Policy

 

I am looking for…

A particular card or item.
A store by my home.

California Residents

Important Information for California Residents

 

Privacy & Security

Privacy Policy
Secure Shopping

 

Still need help?

Would you like to sell our products in your store?
Inquire about art licensing.
Would you like to become a representative for Leanin' Tree products?
Are you having technical problems with this website?

How to contact us...

Phone: 800-525-0656 (US and Canada) or
303-530-7768 (International)

Hours: Mon.-Fri. 8 a.m.-4:30 p.m. MT
Holiday Hours (Oct 8 - Dec 4):
Mon.-Fri. 7 am–8 pm MT; Sat. & Sun. 9 am-4 pm MT

Fax: 303-530-5124 or 800-777-4770

E-mail: info@leanintree.com

Mail: Trumble Greetings, Inc. PO Box 9800 Boulder, CO 80301

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Using the shopping cart

Shopping at Leanin' Tree is easy! You add items to your cart in two simple steps:

1) Click on the small picture of the item you're interested in, or click "view details", to view a larger image and additional information.

2) While viewing the large picture of the item, type in the number of items you want by clicking on the "Quantity" box, type the quantity you desire, and click the "Add to Cart" button.

A page will display confirming that you have added the item and provide you with several links to continue shopping. It's that easy!

You can view the contents of your cart by going to the Shopping Cart page. You can always get to the Shopping Cart page by clicking the "View Cart" button in the upper right hand corner of your screen.

To change the quantity of items already in your shopping cart, or to delete an item from your shopping cart, just follow the directions on the Shopping Cart page. Be sure to click the Update Order button after making your changes.

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Product availability

All items shown on our Web Site are currently available. Please allow 3 days for processing your order (5 days for personalized orders).

If you choose standard shipping, you can expect to receive your order in 2-5 business days after we ship. You will receive Rush orders 2-3 business days after we ship. Rush Service is available to street addresses only (no PO Boxes).

If we are shipping Internationally, you will receive your order 7-12 business days after we ship. International Rush shipping is also available. You will receive your order 2-3 business days after we ship. Rush Service is available to street addresses only (no PO Boxes).

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Will I receive an order confirmation?

Yes, you will! After you submit your order, you will see an order confirmation screen thanking you for your order. Once you receive this message screen, please be assured we have received your order.

If you would like to keep a record of your order, please use your browser's print function to print your order confirmation.

(NOTE: If you provide your e-mail address with your order we will send you two e-mails regarding the status of your order. The first e-mail message is an immediate receipt of your order; the second e-mail iis sent to notify you of when your order has shipped/mailed.)

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Can I place my Internet order over the phone?

You bet! Just call 1-800-525-0656. Print out your Shopping Cart page or have your list of item numbers and your credit card handy. We look forward to your call!

Regular Hours Monday - Friday: 8 am - 4:30 pm MT
Holiday Hours (Oct 11 - Dec 7)
Monday - Friday: 7 am – 8 pm MT Saturday & Sunday: 9 am – 4 pm MT

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Do you collect sales tax?

A 2.9% sales tax will be charged only to orders shipped to Colorado addresses. We will automatically calculate sales tax on your order screen if applicable.

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What payment methods do you accept?

We accept Visa, MasterCard, and American Express. For mail orders, you can also pay by check or money order (made payable to Trumble Greetings).

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Our satisfaction guarantee.

We guarantee your satisfaction! If for any reason you are not completely satisfied with our merchandise or service, call us! We will promptly and cheerfully exchange the merchandise or refund your money -- whichever you prefer. No hassles! Here's more information about our privacy and security guarantees.

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When will I receive my order?

Please allow 2 days for processing your order (5 days for imprinted card orders). You can expect to receive your order in 3-7 business days after we ship. Rush Service is also available. You will receive your order 2-3 business days after we ship. Rush Service is available to street addresses only (no PO boxes) in the Continental US. If we are shipping Internationally, you will receive your order 7-12 business days after we ship. International Rush shipping is also available. You will receive your order 2-3 business days after we ship. International Rush Service is available to street addresses only (no PO Boxes).

Personalized Cards You Create Online:

 

Traditional Cards and Gifts:

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Domestic Shipping rates:

U.S. Standard Rates:

For non-personalized cards & gifts on your order:
If subtotal is: Standard Shipping is:
$0 - $15
$15.01 - $50.00
$50.01 - $80.00
$80.01 - $100.00
$100.01 - $200.00
$200.01 or more
$5.95
$7.30
$8.65 Free!*
$9.70 Free!
$10.45 Free!
4.5% of subtotal  Free!

* Free Standard Shipping to contiguous US addresses with online purchase of $50 or more!
Minimum purchase is based on merchandise-only subtotals of $50 or more and excludes all applicable taxes and imprint charges. Free Shipping will be automatically applied to eligible orders at checkout.

For personalized cards on your order:
If quantity is: Standard Shipping is:
1
2 - 3
4 - 10
11+
$0.55
$1.25
$2.95
$6.95

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Rush Shipping in the US:
You will receive your order 2-3 business days after we ship. (Only available to street addresses only (no PO boxes) in the Continental US.)

For non-personalized cards & gifts on your order:
If subtotal is: Rush Shipping is:
$0 - $15
$15.01 - $50.00
$50.01 - $80.00
$80.01 - $100.00
$100.01 - $200.00
$200.01 or more
$10.95
$13.95
$18.95
$19.95
$20.95
10.5% of subtotal

For personalized cards on your order:
If quantity is: Rush Shipping is:
1
2 - 3
4 - 10
11+
$1.10
$2.50
$5.90
$13.90

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Canadian Shipping rates:
Your package will be delivered right to your door in about 2 weeks, you are responsible for GST, duties and taxes. Please add an extra week for imprinting.

For non-personalized cards & gifts on your order:
If subtotal is: Standard Shipping is:
$0 - $15
$15.01 - $50.00
$50.01 - $80.00
$80.01 - $100.00
$100.01 - $200.00
$200.01 or more
$10.95
$13.95
$18.95
$19.95
$20.95
10.5% of subtotal

For personalized cards on your order:
If quantity is: Standard Shipping is:
1
2 - 3
4 - 10
11+
$0.55
$1.25
$2.95
$6.95

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Canadian Rush Delivery:
You will receive your order 2-3 business days after we ship. (Only available to street addresses (no PO Boxes).)

For non-personalized cards & gifts on your order:
If subtotal is: Rush Shipping is:
$0 - $35
$35.01 - $60.00
$60.01 - $85.00
$85.01 - $101.00
$101.01 - $126.00
$126.01 - $151.00
$151.01 - $176.00
$176.01 - $201.00
$201.01 - $226.00
$226.01 - $250.00
$250.01 - $270.00
For each additional $20.00
$45.00
$50.00
$55.00
$65.00
$70.00
$75.00
$80.00
$90.00
$100.00
$110.00
$115.00
add $5.00

For personalized cards on your order:
If quantity is: Rush Shipping is:
1
2 - 3
4 - 10
11+
$45.00
$45.00
$50.00
$55.00

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International Standard Rates:

You will receive your order 7-12 business days after we ship.

For non-personalized cards & gifts on your order:
If subtotal is: International
Standard
Shipping is:
$0 - $12
$12.01 - $30.00
$30.01 - $48.00
$48.01 - $68.00
$68.01 - $84.00
$84.01 - $102.00
$102.01 - $120.00
$120.01 - $138.00
$138.01 - $155.00
$155.01 - $173.00
$173.01 - $191.00
$191.01 - $209.00
$209.01 - $227.00
$227.01 - $245.00
For each additional $18.00
$16.00
$17.00
$19.00
$23.00
$27.00
$31.00
$36.00
$40.00
$45.00
$49.00
$54.00
$58.00
$63.00
$67.00
add $4.00

For personalized cards on your order:
If quantity is: International
Standard
Shipping is:
1
2 - 3
4 - 10
11+
$16.00
$16.00
$17.00
$20.00

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International Rush Delivery:
You will receive your order 2-3 business days after we ship. (Only available to street addresses (no PO Boxes).)
If subtotal is: Rush Shipping Charge

For non-personalized cards & gifts on your order:
If subtotal is: International
Rush
Shipping is:
$0 - $35
$35.01 - $60.00
$60.01 - $85.00
$85.01 - $101.00
$101.01 - $126.00
$126.01 - $151.00
$151.01 - $176.00
$176.01 - $201.00
$201.01 - $226.00
$226.01 - $250.00
$250.01 - $270.00
For each additional $20.00
$45.00
$50.00
$55.00
$65.00
$70.00
$75.00
$80.00
$90.00
$100.00
$110.00
$115.00
add $5.00

For personalized cards on your order:
If quantity is: International
Rush
Shipping is:
1
2 - 3
4 - 10
11+
$45.00
$45.00
$50.00
$55.00

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Returns Policy:

We guarantee your satisfaction! If for any reason you are not completely satisfied with our merchandise or service, we will promptly and cheerfully exchange the merchandise or refund your money -- whichever you prefer. No hassles! If you need to return merchandise for any reason, pack the item(s) in their original packaging and ship to:

Trumble Greetings, Inc.
PO Box 9800
Boulder, CO 80301

If you lost the packing slip, don't worry. You can still return the item(s) if you provide us with the name and the zip code that the order was shipped to. If you paid for your order by check, we will send a check via mail. If you paid by credit card, we will refund the card you used to make the purchase.

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Important information for California residents.

WARNING: The materials used as colored decorations on the exterior of this product contain lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm. Lead and cadmium levels in these products comply with FDA standards.

Proposition 65: In November 1986, Californians approved an initiative (Proposition 65) to address exposure to toxic materials. More than 750 chemicals, some of which are naturally occurring and some synthetic, have been included in Proposition 65. Under this law, businesses are required to provide a clear and reasonable warning before knowingly or intentionally exposing anyone to a listed chemical. All companies that sell products in the State of California are required to comply with Proposition 65 labeling. Proposition 65 is NOT a mandate of the United States Government or any of its departments. Because Trumble Greetings/Leanin' Tree does not have total control over the production process and cannot control the final destination of our products, we voluntarily apply warning labels to the products that fall under Proposition 65 in the event they are purchased in California.

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Looking for a particular card or item?

If you know the product item number (e.g. BDG59236, AVG43663, MGR283, etc.) you can search for a particular item by using the Item # Search box on the left-hand side of the screen.

If you are looking for a specific type of card, first click on the Greeting Cards tab near the top of the page. You will then be directed to a page that enables you to navigate to the entire card selection by occasion. You will also see specific search options down the left-hand side of your screen, whereby you can click on specific search criteria such as card occasion, price range, theme, artist, etc.

To search for a specific gift item, first click on the Gifts tab near the top of the page. You will then be directed to a page that enables you to navigate our entire gift selection by product category. You will also see specific search options down the left-hand side of your screen, whereby you can click on specific search criteria such as product type, price range, artist and other selections.

If you are still unable to find the card or item you are looking for, please call us at 1-800-525-0656 with the item number, artist name, and title or description of the artwork shown on the item.

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Looking for a store near you that carries our products?

Call, write, or e-mail us with the complete zip code(s) in your area. We will let you know what stores are available in your area.

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Are you having technical problems with this Web Site?

Send e-mail to: webadmin@leanintree.com

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I forgot my username or password, what do I do?

We all forget things from time to time, and we've made it easy for you to retrieve your username or password.

1) One way is to click on or copy/paste the following link into your browser: http://leanintree.com/ForgotPassword.aspx

2) Or, another option is to simply click on "Login to your account" in the upper right-hand corner of the screen. From there, you can then click on "Forgot your username or password?"

Either way you choose (#1 or #2 above), a screen will appear that prompts you to enter your e-mail address in the box shown. Click submit. An e-mail will then be sent to the e-mail address you provided with instructions to reset your password. (IF you do not receive a message from TwilaGreen@LeaninTree.com within 30 minutes, please add Twila.Green@LeaninTree.com to your safe list.)

The message you receive from Twila.Green@Leanintree.com will contain your username, and will provide a clickable link whereby you can change your password. After clicking the link (or if you prefer, you can copy/paste the provided web address into your browser), a screen will appear with boxes where you will enter a new password, confirm the password, then click Save. Lastly, you will see a message that your password has been successfully changed.

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How do I access my Address Book?

Once you have created an account (see above "What does "Create new account" mean, and why do I need one?") and have signed in to your personal account using your password, you can use the Address Book function to store mail and e-mail addresses of friends and family members.

Simply log on to "My Account," and click on Address Book and begin creating new addresses. After you have saved an address, it can be edited or deleted later using the buttons to the right of each entry. Save as many as you like!

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How do I use the Reminder Management service?

Never again forget a birthday or anniversary or other special occasion! Once you have created an account (see above "What does "Create new account" mean, and why do I need one?") and have signed in to your personal account using your password, you can use the Reminder Management function to remind you of special occasions. Simply log on to "My Account," and click on Reminder Management and begin creating reminders. You can specify whether you want to be reminded of an occurrence 2 weeks ahead, 1 week ahead, 1 day ahead, and/or annually if it is a recurring event like a birthday. After you have saved a reminder occasion, it can be edited or deleted later using the buttons to the right of each entry. Save as many as you like!

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How do I change my Marketing Preferences?

Your e-mail address is safe with us! We respect your privacy and will not rent or sell your e-mail address. You can change how you want to be contacted by us at any time. Once you have created an account (see above "What does "Create new account" mean and why do I need one?") and have signed in to your personal account using your password, simply click on Marketing Preferences. There you can indicate whether you would like to receive e-mail offers from Leanin' Tree or from other specially selected companies. The choice is always yours!

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How do I change my Password?

Simply click on "Login" in the upper right-hand corner of the screen. After logging in, click on "My Account" also shown in the upper right-hand corner of the screen. A page will appear containing your account information. Click on "Change Password" on the left-hand side of the page. A screen will appear with boxes prompting you to enter your Old Password, your New Password, and asking you to Confirm your new password. After entering the required information, click Save. A message will appear to confirm your password has been successfully changed.

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How do I change my Username for My Account?

Simply click on "Login" in the upper right-hand corner of the screen. After logging in, click on "My Account," also shown in the upper right-hand corner of the screen. A page will appear containing your current account information. Simply delete/erase your old username (or any other information in the appropriate box), and type in the new information. NOTE: You will need to also enter your password at the bottom of the screen (to confirm your identity), before clicking Save. Next, a message will appear confirming that your account information has been successfully submitted.

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How do I change my e-mail address or mailing address for My Account?

Simply click on "Login" in the upper right-hand corner of the screen. After logging in, click on "My Account," also shown in the upper right-hand corner of the screen. A page will appear containing your current account information. Simply delete/erase your old e-mail address or mailing address (or any other information in the appropriate box), and type in the new information. NOTE: You will need to also enter your password at the bottom of the screen (to confirm your identity), before clicking Save. Next, a message will appear confirming that your account information has been successfully submitted.

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