FAQ – Leanin' Tree

Frequently asked questions

Shop for greeting cards and gifts at your convenience with a Leanin' Tree Greeting Cards and Gifts catalog!

Please allow 7-10 business days for standard delivery within the U.S. after you place your order. Add one week for imprinting. Standard shipping might be via UPS Ground, UPS Ground Saver or U.S. Postal Service.

Rush delivery is 3-5 business days after you place your order. Add one week
for imprinting. Rush shipping via UPS 2nd Day Air is available only to street addresses - NO PO BOXES! - in the continental U.S.

International delivery is 7-10 business days after you place your order. Add one week for imprinting. Shipping charges include GST, duties and taxes. Shipping is via FedEx International to street addresses - NO PO BOXES!

We do not offer international rush shipping.

If you know the product item number (e.g. BDG59236, AVG43663, MGR283, etc.) you can search for a particular item by using the Item # Search box on the left-hand side of the screen.

If you are looking for a specific type of card, first click on the Greeting Cards tab near the top of the page. You will then be directed to a page that enables you to navigate to the entire card selection by occasion. You will also see specific search options down the left-hand side of your screen, whereby you can click on specific search criteria such as card occasion, price range, theme, artist, etc.

To search for a specific gift item, first click on the Gifts tab near the top of the page. You will then be directed to a page that enables you to navigate our entire gift selection by product category. You will also see specific search options down the left-hand side of your screen, whereby you can click on specific search criteria such as product type, price range, artist and other selections.

If you are still unable to find the card or item you are looking for, please call us at 1-800-525-0656 and leave a detailed voicemail with the item number, artist name, and title or description of the artwork shown on the item.

Accounts

Creating a new FREE Account with us enables you to shop and place orders more easily. You will be able to create and use your own Address Book as well as use our handy Reminder Management service to remind you of upcoming occasions you don't want to forget (birthdays, anniversaries, graduations, weddings, holidays, etc.).

Access your account by clicking on the "Person" icon, then click on "Account". Click on the edit buttons to enter details to make your shopping experience easier (Shipping Address, Billing Address, etc.)

Simply click on "Login" in the upper right-hand corner of the screen. After logging in, click on "My Account," also shown in the upper right-hand corner of the screen. A page will appear containing your current account information. Simply delete/erase your old e-mail address or mailing address (or any other information in the appropriate box), and type in the new information. NOTE: You will need to also enter your password at the bottom of the screen (to confirm your identity), before clicking Save. Next, a message will appear confirming that your account information has been successfully submitted.

Ordering

Shopping at Leanin' Tree is easy! You add items to your cart in two simple steps:

Click on the small picture of the item you're interested in, or click "view details", to view a larger image and additional information.
While viewing the large picture of the item, type in the number of items you want by clicking on the "Quantity" box, type the quantity you desire, and click the "Add to Cart" button.

A page will display confirming that you have added the item and provide you with several links to continue shopping. It's that easy!

You can view the contents of your cart by going to the Shopping Cart page. You can always get to the Shopping Cart page by clicking the "View Cart" button in the upper right hand corner of your screen.

To change the quantity of items already in your shopping cart, or to delete an item from your shopping cart, just follow the directions on the Shopping Cart page. Be sure to click the Update Order button after making your changes.

All items shown on our Web Site are currently available. Please allow 3 days for processing your order (5 days for personalized orders).

If you choose standard shipping, you can expect to receive your order in 3 - 7 business days after we ship. You will receive Rush orders in 2 business days after we ship. Rush Service is available to street addresses only (no PO Boxes).

If we are shipping Internationally, you will receive your order 6 - 10 weeks after we ship. International Rush shipping is also available. You will receive your order 2-3 business days after we ship. Rush Service is available to street addresses only (no PO Boxes).

Yes, you will! After you submit your order, you will see an order confirmation screen thanking you for your order. Once you receive this message screen, please be assured we have received your order.

If you would like to keep a record of your order, please use your browser's print function to print your order confirmation.

(NOTE: If you provide your e-mail address with your order we will send you two e-mails regarding the status of your order. The first e-mail message is an immediate receipt of your order; the second e-mail is sent to notify you of when your order has shipped/mailed.)

Leanin' Tree no longer accepts phone orders.

We are required to collect 2.9% sales tax for Colorado residents, and 5% sales tax for Wisconsin residents. We will automatically calculate sales tax on your order screen if applicable.

We accept Visa and MasterCard (credit or debit), and American Express. We also accept Shop Pay.

Shipping & Returns

We guarantee your satisfaction! If you are not satisfied with our products, call us! We will promptly and cheerfully exchange the item(s) or refund your money -- whichever you prefer. No hassles!

If you made a mistake, in most cases, we will still replace your items or refund your money, although we may require that you return the items at your expense. Refunds will not include shipping and handling or may deduct the value provided by free shipping.

Effective July 1, 2022, Colorado imposes a retail delivery fee of $0.27 on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax.

LeaninTree.com is liable to collect and remit the fee on a retail sale when the order is delivered to Colorado. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado. The retail delivery fee is collected state-wide, and is not separated by jurisdiction, and is calculated per order.

If every item in a retail sale is exempt from sales tax, the delivery is also exempt from the retail delivery fee. However, if one or more items in the transaction is subject to sales tax, the retail delivery fee is due. The fee applies to the entire order regardless of the number of items in an order and how many shipments are needed to deliver the items ordered.

The Colorado Retail Delivery Fee will not apply on qualifying orders for customers enrolled into ATEP in the state of Colorado and also on orders where the product taxability is zero.

For additional information and FAQs, please visit Colorado Retail Delivery Fee.

Your satisfaction is guaranteed! If you are not completely satisfied with your order, let us know! We will replace your item(s) or refund your money up to 30 days from the date you receive your order. NO HASSLES! If you are returning merchandise, pack the item(s) in their original packaging and ship to:

LeaninTree.com

PO Box 360

Longmont, CO 80502

If you lost the packing slip, don't worry. You can still return the item(s) if you provide us with the name and the zip code that the order was shipped to. If you paid for your order by check, we will send a check via mail. If you paid by credit card, we will refund the card you used to make the purchase.

If you made a mistake, in most cases, we will still replace your items or refund your money, although we may require that you return the items at your expense. Refunds will not include shipping and handling or may deduct the value provided by free shipping.

General

E-mail us at info@leanintree.com with the complete zip code(s) in your area. We will let you know what stores are available in your area.

WARNING: The materials used as colored decorations on the exterior of this product contain lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm. Lead and cadmium levels in these products comply with FDA standards.

Proposition 65: In November 1986, Californians approved an initiative (Proposition 65) to address exposure to toxic materials. More than 750 chemicals, some of which are naturally occurring and some synthetic, have been included in Proposition 65. Under this law, businesses are required to provide a clear and reasonable warning before knowingly or intentionally exposing anyone to a listed chemical. All companies that sell products in the State of California are required to comply with Proposition 65 labeling. Proposition 65 is NOT a mandate of the United States Government or any of its departments. Because Trumble Greetings/Leanin' Tree does not have total control over the production process and cannot control the final destination of our products, we voluntarily apply warning labels to the products that fall under Proposition 65 in the event they are purchased in California.

Send a e-mail to: info@leanintree.com